Return & Refund Policy

Effective Date: 1 April 2025

At The Maharaja Shop, we aim to provide a seamless and satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before initiating a return.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be raised within 7 days of delivery.
  • The item must be unused, unworn, unwashed, and in its original condition.
  • The item must be in its original packaging with all tags, labels, accessories, manuals, and warranty cards intact.
  • Proof of purchase (order confirmation or invoice) must be provided.

2. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)
  • Intimate or sanitary goods (e.g., innerwear, swimwear)
  • Hazardous materials or flammable liquids/gases
  • Digital downloads or software products
  • Gift cards or vouchers
  • Items marked as Non-Returnable on the product page
  • Products that have been used, altered, or damaged by the customer

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at support.maharajashop@vernost.com or call 022-68554010 within 7 days of delivery.
  2. Provide your Order ID, item details, reason for return, and supporting photographs (if applicable).
  3. Our team will review your request and respond within 2 business days.
  4. Upon approval, you will receive return instructions including the pickup/drop-off details.

4. Return Pickup & Shipping

  • For eligible returns, we will arrange a reverse pickup from your registered delivery address.
  • In cases where reverse pickup is not available in your area, you may be required to self-ship the item to our designated address.
  • Self-shipped returns must use a reliable courier with a tracking number. Return shipping costs in such cases may be borne by the customer unless the return is due to a defect or error on our part.

5. Refund Process

Once we receive and inspect the returned item:

  • We will notify you of the approval or rejection of your refund within 3 business days.
  • If approved, your refund will be processed to your original payment method within 7–10 business days.
  • For payments made via Maharaja Points or wallet, the refund will be credited back to the respective account.
  • Shipping charges (if any) are non-refundable unless the return is due to a defective or incorrect product.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Raise a complaint within 48 hours of delivery.
  • Share photographs/videos of the damaged or defective product with our support team.
  • We will arrange a replacement or full refund at no additional cost to you.

7. Order Cancellations

  • Orders can be cancelled before they are shipped. Once shipped, cancellations are not accepted.
  • To cancel an order, contact us immediately at support.maharajashop@vernost.com or call 022-68554010.
  • Refunds for cancelled orders will be processed within 5–7 business days.

8. Exchange Policy

  • Exchanges are subject to product availability.
  • To request an exchange, contact our support team with your order details and preferred replacement.
  • Exchanges are only accepted for items that are defective, damaged, or incorrectly delivered.

Appointments

An appointment cancelled 24 hours or more before it starts is refunded in full; one cancelled between 4 and 24 hours before it starts is refunded 50%; one cancelled less than 4 hours before it starts, or missed, is not refunded.

9. Contact Us

For any queries related to returns or refunds, please contact:

The Maharaja Shop – Customer Support

Email: support.maharajashop@vernost.com

Phone: 022-68554010

Support Hours: Monday – Friday, 9:00 AM to 6:00 PM (India Time)